How to reach us
Support and general enquiries
Product questions, account access, feature requests, press and partnerships. Include your account email address and, where relevant, the sport, match and market you are asking about.
Subscriptions and billing
Subscriptions are processed by Whop. If Heatpicks shows a no subscription found message, confirm that your Heatpicks account email matches the address used for the Whop purchase, then sign out and back in. If access is still missing, email us with both addresses so the purchase can be located.
Security reports
Vulnerability disclosures and abuse reports. The same address is published in /.well-known/security.txt. Please include reproduction steps and do not test against other people's accounts.
Privacy and data requests
Access, correction and deletion requests for personal data, as described in the privacy policy. Send the request from the email address on the account so it can be verified.
